MailOnline Sucks Customer Reviews and Feedback

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MailOnline (also known as is the website of the Daily Mail, a newspaper in the United Kingdom, and of its sister paper The Mail on Sunday. MailOnline is a division of dmg media, which is owned by Daily Mail and General Trust plc.


Tell the world why MailOnline sucks!

I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.


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Reporter (Former Employee) says

"Hard work, long hours in a fast paced environment is to be expected. Cons: Worst place for your mental health"

Freelance Showbiz Reporter (Former Employee) says

"The hours are pretty lousy. They'll tell you that you *might* have to work weekends *sometimes* but in reality will try to schedule you every weekend. Usually for the first week they'll put you on normal-ish hours but then as soon as they've got you it'll be all 3pm-12pm and weekend shifts. Cons: hours, location, management, no benefits, no holidays"

Science and Technology Reporter (Current Employee) says

"Poor place to work in all regards as it drains energy, enthusiasm and joy from all arts of your life. A good place to get a start in journalism as nobody with experience will touch it with a barge pole. Cons: Long hours toxic environment"

Picture Editor (Current Employee) says

"Tough place to work, but good for your CV. Fast paced environment. Young and hard working staff. The management need a lesson on how to treat their staff. Cons: Plenthy"

Online sports sub editor/writer (Former Employee) says

"A very miserable environment in which to work. Mail Online is about Churnalism, not Journalism. Cons: Too many to mention"

Freelancer (Former Employee) says

"It's a busy, fast atmosphere - you can learn a lot quickly. Cons: Managers"

Reporter (Current Employee) says

"The office environment is unpleasant. People are expected to work long hours and under bad management. Holiday requests are not dealt with with consideration and people are not given opportunities to advance."

UK Video Journalist (Former Employee) says

"On the one hand working at MailOnline is a fab opportunity for career progression, however the hours and night shifts make the whole experience somewhat mind-melting - which is a shame as people particularly nice despite obvious stereotype of company. Cons: Long hours"

Former Employee - Anonymous Employee says

"I worked at Daily Mail and General Trust full-time Cons: Management has no clear vision, no trust at that level"

Former Employee - Commercial Research Associate says

"I worked at Daily Mail and General Trust full-time for more than a year Cons: They don’t care for you as person. 508 people were given notice of the company closing down a business and we only have 30 minutes to get our stuff and vacate. This all happened a week before Christmas."

Former Employee - says

"I worked at Daily Mail and General Trust full-time Cons: Here is my experience working for this company.... I had just started a new role working for the Portland office. My coworkers were helpful and I enjoyed working with them for the short period of time. In short, the HR Director had flown up to Portland to visit our office. The same day happened to be my “Welcome to the team!” lunch. I was looking forward to meeting her. I was really excited. My boss had a meeting with her in the morning, then we had my welcome lunch. This lunch was everyone on the team and the HR Director sitting in a room with sandwiches and my favorite drink, limonatta! Directly following the HR Director and the team saying "we really enjoy your company" and "we are so happy that you are working for us! welcome to the team!" I was pulled into an office and fired for “underperforming” The HR Director admitted that she had planned to fire me since that morning, but decided not to cancel my welcome lunch. so unprofessional. “let’s fire him later, after his welcome lunch" was her plan. Apparently, she has since moved companies"

Former Employee - Events says

"I worked at Daily Mail and General Trust full-time for more than a year Cons: As a satellite office, there is a disconnected vision of the reality of the Portland Office from senior management, which is based in Texas and California. A couple of employees are doing the right things, having courage, and demonstrating personal and professional integrity at each step. When individuals lead by example, they set the foundation for appropriate workplace behavior. Unfortunately, the management of the Portland office has demonstrated a lack of integrity in big and small ways, in visible and invisible situations and is not held accountable. Employees who have spoken to HR to find solutions have found no resolution. Furthermore, employees who have requested conversations directly with management are instead met with a volatile attitude. Honesty in the workplace is open communication between employers, employees, co-workers and HR. Unfortunately, management is not open about company changes that affect the organization and therefore is not trustworthy from the employees' perspective. There is no system in place for feedback, reviews, job performance or expectations. Employees who nod in agreement are rewarded with promotions. One employee in particular received two promotions after he failed to achieve the goals of the initial job he was assigned. He frequently relied on others to do his job, and even had his job duties customized several times to fit his level of aptitude, as he was not able to perform to the level expected and refused to communicate to an entire group of clients out of fear. Yet, promoted. Twice. In addition, expect to be give the freedom to start a project with your own expectations and feel that you have "ownership" of how to complete it. Then all of the sudden, management will blindly insert into your project and tell you exactly how to complete it, then change the direction several times without any explanation. Disagreement is not advised. In addition, management will often write verbatim emails for you to send to clients, email your clients blindly with no understanding of the situation, call your clients out of nowhere and call them loud enough for you to hear and essentially make you look incapable even though you had been doing your job appropriately. The golden rule is a reflection of respect for others in the workplace. A frequent topic that the manager would “joke about” at team meetings was regarding a male team member’s failed relationship. There was a large number of occasions where the manager would make sarcastic remarks about how this employee's attempt to ask for a hand in marriage did not work out. One morning, the VP even went around the office and told the team about his inappropriate dream involving a female employee on the team and said that he could no longer look this employee in the face. Additionally, he rated (on a scale of 1-10) another female employee in the office as a "10" and told the team he would not kick her out of bed for eating crackers. He also spoke loudly about another employee’s personal family health problems in front of an entire line of Starbuck’s patrons. This conduct regarding emotional pain of other team members is completely inappropriate. When employees spoke to HR about this concerning behavior, the manager was never talked to. Nothing was done."

Former Employee - Anonymous Employee says

"I worked at Daily Mail and General Trust full-time for more than a year Cons: lack of opportunities for growth"

Current Employee - Anonymous Employee says

"I have been working at Daily Mail and General Trust full-time Cons: -Too many friends and family hire -Lack of vision in upper management -Too much red tapes and politics"

Former Employee - says

"I worked at Daily Mail and General Trust full-time for more than a year Cons: The Portland office manages both the CMO and Digital Collectives. Both brands are home to hundreds of Fortune 1000 CMOs and Senior-Most Digital Marketers. These regional groups attend yearly events at luxury venues where sought-after speakers and the upper-echelon of marketers convene to share best practices and network. Unfortunately, the Portland office has driven away exceptional talent due to a curious combination of directionless management and conspiracy theory-like, fear based decision making. This management favors either one of two extremes; severe micromanaging or a complete and utter "hands off" approach. The lack of communication between management and staff is laughable yet infuriating. Expectations are not set or are communicated "after the fact." The manager likes to tout that the office is "non-corporate" but will make rigid and inflexible rules out of nowhere- not driven by corporate headquarters but at his own discretion. The manager is unprofessional in situations that have been embarrassing to the staff and on at least one occasion, yelled at employees in front of clients and vendors. Often times, the manager will become fixated on trivial details that are not important to the "big picture". "Power tripping" is the norm and walking away from employees while in mid-conversation is commonplace. The manager once said that female employees could not get pregnant while working there and offered to buy them a dog instead. The line between "funny joke" and "completely inappropriate" is often times crossed. The manager confessed on more than one occasion that he "is not a manager but a salesman." Good, honest, hard work and attention to detail is not rewarded. In fact, I witnessed one employee get a promotion after failing to produce in the role he was previously in. Any sort of opposition, concern or inquiry is viewed as threatening to this manager. Management lies and construes information to justify decisions and to get what he wants. Voicing any concerns referenced above to HR (located at HQ) does absolutely nothing. HR and upper management do not hold Portland management accountable for yearly reviews of employees. There is an extreme disconnect with what's going on possibly due to HR being in a different city."

Current Employee - Reporter says

"I have been working at Daily Mail and General Trust full-time for more than a year Cons: everything else you thought about DM before is true"

Former Employee - Personal Assistant says

"I worked at Daily Mail and General Trust full-time for more than a year Cons: No respect of your time or efforts. Get your contract looked at, very slippery when it comes to getting rid of you. Not very culturally diverse and very sexiest."

Former Employee - Finance says

"I worked at Daily Mail and General Trust full-time for more than 8 years Cons: Dig a little deeper and the company is as vacuous as the newspaper that bears its name. Career Opportunities and advancement are handled in a back handed way with no clear indications given on upcoming internal roles. Placements outside of your team or opportunities elsewhere in the business arise and are filled on the fly with no due process. To be clear, you will not hear of internal opportunities, your name is not down and you are not coming in, even for an interview. A culture that encourages sycophants has become well established to the detriment of office culture. The level of frivolous expenditure escalates each year as management know the price of everything but the value of nothing. Attempts to create a harmonious joined up office fall flat as departments continue to work in silo's - not helped by sudden, unannounced departures of staff deemed surplus to requirements - perhaps they didn't laugh at the right gag? Underpinning all of this is the fact that deep down your wages are paid, in part, by profits generated by the Daily Mail, Mail On Sunday and MailOnline. If that doesn't make you uncomfortable then perhaps you'd fit right in."

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